Skin Deep would like you to be satisfied with your purchase. If you would like to return a Skin Deep product, please see our return policy below for returns made to skindeepintl.com
Returns to skindeepintl.com
• Contact Customer Service by close of business the day after receipt. Refunds will not be provided for change of mind after this time.
• Products must be returned within 7 days of purchase. The product and packaging must be in its original saleable condition unopened, undamaged and unused.
• In the unlikely event you experience a reaction to a product, you have the option of an exchange or refund. Notification must be made by close of business the day after receipt by email.
When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from skindeepintl.com of equal or greater value. Your original shipping and handling charges will not be refunded.
Damaged or Defective Products:
When your skindeepintl.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at firstname.lastname@example.org or +92 300 0066306. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.